STIIIZY REFUND POLICY

Thank you for shopping at itsstiiizyofficial.com. We strive to ensure that our customers are satisfied with their purchases. However, if you are unsatisfied with your purchase, we’re here to help. This Refund Policy outlines the terms and conditions for processing refunds, returns, and exchanges.

– Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

The item must be unused, in its original packaging, and in the same condition as when you received it.

The request for a refund must be made within 30 days of the purchase date.

Proof of purchase (e.g., order number, receipt, or invoice) must be provided.

Items that are not eligible for refunds include:

Perishable goods, personalized/customized items, or products marked as “final sale.”

Items that have been used, damaged, or altered after delivery.

– How to Request a Refund

To initiate a refund, please follow these steps:

Contact our customer support team at customerservice@itsstiiizyofficial.com within the eligible refund period.

Provide your order number, the reason for the refund request, and any supporting documentation (e.g., photos of damaged items).

Our team will review your request and notify you of the approval or rejection of your refund.

– Refund Process

Once your refund request is approved:

We will provide instructions on how and where to return the item (if applicable).

You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, defective product).

Upon receipt of the returned item, we will inspect it and notify you of the status of your refund.

If approved, your refund will be processed, and a credit will be applied to your original payment method within 7-10 business days.

– Exchanges

If you received a defective or incorrect item, we will gladly exchange it for the correct item. Please contact our customer support team to initiate an exchange. Exchanges are subject to product availability.

– Shipping Costs

If the return is due to a mistake on our part (e.g., wrong item shipped, defective product), we will cover the return shipping costs.

If the return is for any other reason, the customer is responsible for the return shipping costs.

– Late or Missing Refunds

If you haven’t received your refund within the specified timeframe, please:

Check your bank account or payment method again.

Contact your bank or payment provider, as processing times may vary.

If the issue persists, contact our customer support team for assistance.

– Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at sales@itsstiiizyofficial.com. We may require photos or other evidence of the issue. Once verified, we will offer a replacement, refund, or store credit at your discretion.

– Non-Refundable Items

The following items are non-refundable:

Gift cards or promotional items.

Items marked as “final sale” or “non-refundable” at the time of purchase.

– Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.